Presenting: opening a presentation

Tutor: Okay, next up is Jasur. Whenever you're ready.

You: Thanks. Right, good morning, everyone. Can everyone at the back hear me okay?

Student: Yep.

You: Great. So, I'd like to start with a quick question. Hands up if you've spoken to a chatbot in the last week.

You: Okay, that's, um, almost everyone. And keep your hand up if it actually solved your problem.

You: Right, quite a few hands went down there. And that's basically what my presentation is about.

You: So today I'm going to talk about how companies are using chatbots in customer service, and why so many of them still frustrate customers.

You: I've divided it into three parts. First, I'll give a bit of background on how these systems work. Then I'll look at a case study from a telecom company I used to work with.

You: And finally, I'll suggest a few ways companies could design them better.

You: It should take about ten minutes, and I'll leave some time for questions at the end, if that's okay.

Tutor: Perfect.

You: Okay, so, let's start with the background.